The case for bureaucracy:

"The Case for Bureaucracy" vigorously makes the argument that the public servants and administrative institutions of government in America are among the best in the world. Contrary to popular myth, they are not sources of great waste or threat to liberty, but social assets of critical value to a functioning democracy. In presenting his case, Goodsell covers many aspects of public administration and draws on current events to bring the material alive and up-to-date. This new edition incorporates September 11th and its consequences for public administration. Also a complete assessment is made of the Reinventing Government movement and related reforms.