The Case for Bureaucracy: A Public Administration PolemicSAGE Publications, 2004 - 208 pages The Case for Bureaucracy persuasively argues that American public servants and administrative institutions are among the best in the world. Contrary to popular stereotypes, they are neither sources of great waste nor a threat to liberty, but social assets of critical value to a functioning democracy. In presenting his case, Goodsell touches on core aspects of public administration while drawing on important, recent events to bring case material and empirical evidence fully up to date. Updating worth highlighting:
|
À l'intérieur du livre
Résultats 1-3 sur 20
... response was 69 percent “ yes ” or equivalent . White was struck by the difference between these two reactions . He ... responses 24 2 What Citizens Experience from Bureaucracy Surveying the Surveys.
... response distributions to a com- mon measure , expressed as " percent to max " ( PTM ) . This statistic constitutes the degree to which the responses collectively attained the highest possible point on whatever scales were used ...
... responses , Dalbar evaluated five as- pects of the calling experience : 1. attitude , or tone of voice and level of ... response menu turns off and a real person comes on the line . Dalbar scored the first three criteria on a scale of 3 ...
Table des matières
Tables and Figures | 2 |
2 | 24 |
More Bureaucracy Myths to Delete | 42 |
Droits d'auteur | |
9 autres sections non affichées
Autres éditions - Tout afficher
The Case for Bureaucracy: A Public Administration Polemic, 4th Edition Charles T. Goodsell Aucun aperçu disponible - 2003 |