Building Better Teams: 70 Tools and Techniques for Strengthening Performance Within and Across TeamsJohn Wiley & Sons, 30 mai 2012 - 496 pages Over the past 10 years in the field of human and organizational development, the approach to team building has moved from problem solving and conflict management to helping work groups and organizations build a foundation of trust, cooperation, and mutual support. Focusing on collaboration rather than resolving conflict, Building Better Teams: 70 Tools and Techniques for Strengthening Performance Within and Across Teams offers a fresh approach to team building. It provides proven tools for the most common needs of teams, including establishing trust, building consensus, managing change, working virtually and across boundaries, and dealing with setbacks. |
Table des matières
Planning the TeamBuilding Session | 11 |
Implementation Action Planning and FollowUp | 25 |
Selecting the Right TeamBuilding Tools | 39 |
SECTION TWO Managing TeamBuilding Challenges | 47 |
Fostering Team Innovation | 63 |
Establishing Mutual Trust and Collaboration | 79 |
Managing Change | 107 |
Building Commitment | 131 |
Kill the Critic Exercise | 329 |
Listening Post Chart | 331 |
Microanalysis Technique | 333 |
Mind Maps | 335 |
and Max | 338 |
Multivoting Technique | 346 |
Needs Checklists for Team Members and Team Leaders | 347 |
Nominal Group Technique | 350 |
Managing Organizational Boundaries | 151 |
Working Virtually | 171 |
Overcoming Setbacks | 199 |
Managing Across Cultures | 217 |
SECTION THREE Tools and Techniques for Team Building | 241 |
The Tool Kit | 243 |
Action Planning Chart | 244 |
After Action Reviews | 246 |
How to Conduct an AAR | 248 |
Alternative Communication Options | 250 |
Asynchronous Work Spaces | 252 |
Baby and Bathwater Technique | 257 |
Change Analysis Chart | 259 |
Change Events Technique | 261 |
Change Management Grid | 263 |
Closing the Gap Chart | 265 |
Creative Whack Pack | 266 |
Customer Assessment Matrix | 268 |
Customer Relationship Audit | 271 |
Customer Requirements Rating Table | 274 |
Customer SatisfactionImportance Matrix | 278 |
Decision Matrix | 281 |
Early Warning Chart | 283 |
FollowUp Team Building Questionnaire | 286 |
Forecast Grid | 289 |
Forecast Guide | 291 |
Gallery Technique | 293 |
Getting Naked Session or New Team Assimilation | 295 |
A Framework and Tool for Building Collaboration | 299 |
Group Brainwriting and Electronic Brainstorming | 305 |
Group Interaction Matrix | 308 |
Guide for Balancing Team Participation | 311 |
Guidelines and Questions for Engaging Dialogue | 313 |
The Human Due Diligence Audit | 320 |
Idea Rotation | 325 |
OnetoTen Technique | 351 |
Opportunities Assessment | 352 |
OpportunitiesThreat Matrix | 354 |
Organizational Social Networking | 357 |
PlusDelta Technique | 359 |
Preventive and Corrective Action Plans | 361 |
Process Check Sheet | 362 |
Provocative Questions for Encouraging Dialogue | 364 |
RealTime Implementation Planning | 366 |
Reframing Technique | 369 |
Relationship Audit | 371 |
Relationship Map | 374 |
Running the Gauntlet Technique | 377 |
Scenario Forecast | 379 |
Selection Matrix for Virtual Team Members | 383 |
Stakeholder Analysis Chart | 385 |
Stakeholder Hats | 389 |
Team Adaptation Diagram | 392 |
Team Alignment Pyramid | 394 |
Team Building Assessment Questionnaire | 398 |
Team Commitment Audit | 401 |
Team Decision Style Chart | 404 |
Team Leader Feedback Questionnaire | 406 |
Team Scoping Document | 410 |
Team Sponsor Evaluation Form | 413 |
Team Sponsor Identification Form | 414 |
Team Support Chart | 416 |
Team Vision Summary | 417 |
Telecommuting Check Sheet | 424 |
ThoughtOffice | 426 |
Threats Analysis | 427 |
Visual Explorer | 442 |
| 449 | |
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Expressions et termes fréquents
action plan additional alignment Appreciative Inquiry areas ask team members Assessment Audit behavior brainstorming building Central Desktop challenge change event change management Chart Check Sheet collaboration communication company’s complete conflict create creative cross-functional team cultures customers Decision Matrix decisions Dialogue discussion e-mail effective encourage engage evaluate example explore face-to-face facilitator factors feedback feel flipchart focus follow-up functions goals groups guidelines help team help your team ideas identify impact implement important improvement individuals initiative innovative input internal issues LinkedIn managers marketing Matrix meeting mind maps opportunities options organization organizational participants potential problem questions relationships requirements responses role scenario score senior setbacks share situation Skype social networking solutions Stakeholder Analysis stakeholders steps success suggestions team dynamics team leader team performance team-building process team-building session team’s Technique telecommuting tion topic understand virtual teams