The Case for Bureaucracy: A Public Administration PolemicChatham House Publishers, 1994 - 226 pages Tables and Figures p. ix Preface p. xi 1 Bureaucracy Despised, Disparaged, and Defended p. 1 A Brief for Bureaucracy p. 3 A Bit of Bureaucratic History p. 7 The Academics Debate Bureaucracy: The Opponents p. 11 The Academics Debate Bureaucracy: The Supporters p. 18 2 What Citizens Experience from Bureaucracy p. 24 Surveying the Surveys p. 24 Reflections on the Surveys p. 31 Direct Performance Measures p. 33 Accomplishments of America p. 38 3 More Bureaucracy Myths to Delete p. 42 The Myth of Determinism p. 42 The Myth of Discrimination p. 46 The Business-Is-Better Myth p. 48 The Bureaucracy-Is-Backward Myth p. 54 4 Ask the Impossible of Bureaucracy? Easy! p. 59 No-Win Situations and Red Tape p. 60 When Many Governments Act p. 65 When Public Action Is Dispersed p. 71 Solve Those Problems! p. 81 5 Looking Closer at Those Bureaucrats p. 84 Their Representativeness p. 84 Their "Personality" p. 94 Their Motivations p. 101 Their Lesser-Known p. 107 6 Bureaucratic Bigness and Badness Reconsidered p. 112 The Size of Bureaucracy p. 112 Growth, Aging, and Badness p. 115 The Political Power of Bureaucracy p. 124 The Political Contributions of Bureaucracy p. 128 7 Fads and Fundamentals of Bureaucracy p. 139 The Case Recapitulated p. 139 The Reforms Reviewed p. 141 Bureaucracy's Fundamentals as Metaphor p. 157 Notes p. 163 Selected Books p. 185 Index p. 193. |
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... response 57 % 22 17 5 In your opinion , how fair ( is / was ) the agency in its dealings with you ? Would you say that it ( is / was ) very fair , somewhat fair , or not at all fair ? Very fair Somewhat fair Not at all fair Don't know ...
... response 57 % 22 17 5 In your opinion , how fair ( is / was ) the agency in its dealings with you ? Would you say that it ( is / was ) very fair , somewhat fair , or not at all fair ? Very fair Somewhat fair Not at all fair Don't know ...
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... responses were largely evaluated according to two criteria : appropriateness , or whether the agency adequately tailored its action to the specific nature of the citizen's problem ; and clarity , meaning whether the response was written ...
... responses were largely evaluated according to two criteria : appropriateness , or whether the agency adequately tailored its action to the specific nature of the citizen's problem ; and clarity , meaning whether the response was written ...
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... response , Mladenka and Hill found no evidence of slower response to calls from black and low - income neighborhoods of Houston ; in fact the police arrived slightly more promptly . Coulter also noted a positive correlation between ...
... response , Mladenka and Hill found no evidence of slower response to calls from black and low - income neighborhoods of Houston ; in fact the police arrived slightly more promptly . Coulter also noted a positive correlation between ...
Table des matières
Bureaucracy Despised Disparaged and Defended | 1 |
What Citizens Experience from Bureaucracy | 25 |
More Suspicions and Surprises re Bureaucracy | 49 |
Droits d'auteur | |
9 autres sections non affichées
Expressions et termes fréquents
Aaron Wildavsky Administration & Society agencies American bureaucracy American government American public administration analysis André Blais Anthony Downs areas asked attitudes behavior Brinton Milward budget bureau chapter citizens clients Commission comparative concludes conducted costs cracy critics David Lowery Democracy democratic economic effect efficient elected empirical employees employment ernment evaluation executive falsehood favorable federal government Frances Fox Piven Goodsell governmental Herbert Kaufman Hummel institutions John Journal levels Max Weber ment Mladenka municipal operate organizational organizations percent percentage performance personnel Political Science position problems programs Public Administration Review public bureaucracy public choice public policy public sector public service question rates Reagan reaucracy reaucrats respect response Robert rules satisfaction Science Quarterly social change society statistics Stéphane Dion Street-Level survey tion U.S. Postal Service United University Press Urban Washington Post welfare workers York