The Trusted Leader: Building the Relationships that Make Government WorkTerry Newell, Grant Reeher, Peter Ronayne CQ Press, 4 août 2011 - 464 pages Improving government on a macro level is only possible with public managers who herald change on a micro level. While many studies of government reform focus on new policies and programs, these public managers—building relationships built on trust—are the real drivers behind many successful reforms. In this second edition, chapter authors once again draw on their real-world experience to demonstrate the importance of values-based leadership. With new research and lessons from the first two years of the Obama administration, chapters focus on the concrete ways in which leaders build effective relationships and trust, while also improving themselves, their organizations, and those they coach. Surveying agencies both horizontally and vertically, The Trusted Leader also addresses how public managers can collaborate with political appointees and the legislative branch, while still engaging with citizens to create quality customer experiences. Two brand-new chapters focus on:
With the addition of chapter headnotes, the editors provide necessary context, while the new “Resources for Further Learning” feature guides readers toward additional print and web resources. |
Table des matières
Contributors | |
Preface | |
The context for leading democracy | |
Chapter 1 Valuesbased leadership for a democratic society | |
Chapter 2 Selfawareness and leadership success | |
The genetic code of relationships | |
A leadership imperative for the twentyfirst century | |
Chapter 5 Leading for team success | |
Chapter 8 Collaborating across organizational boundaries | |
Going beyond a government of strangers | |
Building relationships across the constitutional divide | |
Chapter 11 Engineering experiences that build trust in government | |
Harnessing technology to strengthen democracy | |
Strengthening a skeptical worlds trust in America | |
What then is the job of the government leader? | |
Chapter 6 Building highperformance organizations | |
Chapter 7 The diversity opportunity | |
Autres éditions - Tout afficher
The Trusted Leader: Building the Relationships that Make Government Work Terry Newell,Grant Reeher,Peter Ronayne Affichage d'extraits - 2008 |
The Trusted Leader: Building the Relationships that Make Government Work Terry Newell,Grant Reeher,Peter Ronayne Aucun aperçu disponible - 2011 |