The Case for Bureaucracy: A Public Administration PolemicChatham House Publishers, 1983 - 179 pages "The Case for Bureaucracy" vigorously makes the argument that the public servants and administrative institutions of government in America are among the best in the world. Contrary to popular myth, they are not sources of great waste or threat to liberty, but social assets of critical value to a functioning democracy. In presenting his case, Goodsell covers many aspects of public administration and draws on current events to bring the material alive and up-to-date. This new edition incorporates September 11th and its consequences for public administration. Also a complete assessment is made of the Reinventing Government movement and related reforms. |
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Page 40
... clients were handled in a helpful and sympathetic way . Whereas in the first office workers called clients from the waiting room with a shout , in the second they were summoned quietly and politely . Interviews were conducted ...
... clients were handled in a helpful and sympathetic way . Whereas in the first office workers called clients from the waiting room with a shout , in the second they were summoned quietly and politely . Interviews were conducted ...
Page 93
... CLIENTS AFDC eligibility requirements now in effect should be made less strict . When a client's continuing eligibility is uncertain , the client should get the benefit of the doubt . The AFDC client should have the right to refuse to ...
... CLIENTS AFDC eligibility requirements now in effect should be made less strict . When a client's continuing eligibility is uncertain , the client should get the benefit of the doubt . The AFDC client should have the right to refuse to ...
Page 94
... CLIENTS Almost Almost All Majority Some Few None No Answer Honest 14 % 64 % 16 % 4 % 1 % 0 % Nervous 6 27 42 21 4 1 ... clients courteously 3. Process cases efficiently 4. Alleviate human suffering 5. Enforce the rules 6. Protect the ...
... CLIENTS Almost Almost All Majority Some Few None No Answer Honest 14 % 64 % 16 % 4 % 1 % 0 % Nervous 6 27 42 21 4 1 ... clients courteously 3. Process cases efficiently 4. Alleviate human suffering 5. Enforce the rules 6. Protect the ...
Table des matières
BUREAUCRACY DESPISED AND DISPARAGED | 1 |
SOME SUSPICIONS SOME SURPRISES | 38 |
GREAT BUT IMPOSSIBLE EXPECTATIONS | 61 |
Droits d'auteur | |
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Autres éditions - Tout afficher
The Case for Bureaucracy: A Public Administration Polemic Charles T. Goodsell Affichage d'extraits - 1985 |
Expressions et termes fréquents
achieve action agencies American areas asked Association become behavior bureau bureaucracy chapter Charles Chicago citizens civil clients collection Commission compared complexity critics Department developed direction economic effect empirical employ employees employment Encounters Evaluation example executive exist expected experience extent fact favorable federal field force given groups hence important individual institutions interest Journal kind least less levels Management means measures Michigan minority Moreover myth nature noted numbers operating organizational organizations percent performance personnel political position Press problems productivity public administration public bureaucracy questions rates reason reaucracy regard relatively reports respect response Review Robert rules Science sector Service Social society survey theories tion United University Urban usually values Washington welfare York