The Case for Bureaucracy: A Public Administration PolemicChatham House Publishers, 1983 - 179 pages "The Case for Bureaucracy" vigorously makes the argument that the public servants and administrative institutions of government in America are among the best in the world. Contrary to popular myth, they are not sources of great waste or threat to liberty, but social assets of critical value to a functioning democracy. In presenting his case, Goodsell covers many aspects of public administration and draws on current events to bring the material alive and up-to-date. This new edition incorporates September 11th and its consequences for public administration. Also a complete assessment is made of the Reinventing Government movement and related reforms. |
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... Overall , how satis- fied were you with the way the office handled your problem ? " the responses were : 22 Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied 50 % 23 10 17 A final survey to be reported concerns ...
... Overall , how satis- fied were you with the way the office handled your problem ? " the responses were : 22 Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied 50 % 23 10 17 A final survey to be reported concerns ...
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... overall evaluations , rather than momentary ire over a late letter , are considered . Over the past nine years 79 to 85 percent of respon- dents have rated their experience as recipients of mail " good " or better , with 75 to 83 ...
... overall evaluations , rather than momentary ire over a late letter , are considered . Over the past nine years 79 to 85 percent of respon- dents have rated their experience as recipients of mail " good " or better , with 75 to 83 ...
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... Overall , how would you rate the service the Postal Service provides to you as a receiver of mail ? 1973 1974 1975 1976 1977 1978 1979 1980 1981 Excellent 23 % 25 % 25 % 22 % 23 % 19 % 24 % 19 % 20 % Very good 27 28 28 26 25 27 29 29 26 ...
... Overall , how would you rate the service the Postal Service provides to you as a receiver of mail ? 1973 1974 1975 1976 1977 1978 1979 1980 1981 Excellent 23 % 25 % 25 % 22 % 23 % 19 % 24 % 19 % 20 % Very good 27 28 28 26 25 27 29 29 26 ...
Table des matières
BUREAUCRACY DESPISED AND DISPARAGED | 1 |
SOME SUSPICIONS SOME SURPRISES | 38 |
GREAT BUT IMPOSSIBLE EXPECTATIONS | 61 |
Droits d'auteur | |
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Autres éditions - Tout afficher
The Case for Bureaucracy: A Public Administration Polemic Charles T. Goodsell Affichage d'extraits - 1985 |
Expressions et termes fréquents
achieve action agencies American areas asked Association become behavior bureau bureaucracy chapter Charles Chicago citizens civil clients collection Commission compared complexity critics Department developed direction economic effect empirical employ employees employment Encounters Evaluation example executive exist expected experience extent fact favorable federal field force given groups hence important individual institutions interest Journal kind least less levels Management means measures Michigan minority Moreover myth nature noted numbers operating organizational organizations percent performance personnel political position Press problems productivity public administration public bureaucracy questions rates reason reaucracy regard relatively reports respect response Review Robert rules Science sector Service Social society survey theories tion United University Urban usually values Washington welfare York