The Case for Bureaucracy: A Public Administration PolemicSAGE Publications, 2004 - 208 pages The Case for Bureaucracy persuasively argues that American public servants and administrative institutions are among the best in the world. Contrary to popular stereotypes, they are neither sources of great waste nor a threat to liberty, but social assets of critical value to a functioning democracy. In presenting his case, Goodsell touches on core aspects of public administration while drawing on important, recent events to bring case material and empirical evidence fully up to date. Updating worth highlighting:
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... citizens ' experiences with it . Initially , we do this by means of citizen surveys . Later , we examine statistics ... citizens of Phoenix were asked , among other questions , " Would you say that you are very satisfied , somewhat ...
... citizens do not have in - depth information about the pro- gram from which they are seeking service . As mentioned , they may be able to gauge levels of personal courtesy but not the program's inner workings . And courtesy evaluations ...
... citizens could see the inside of bureaucracies and thus un- derstand the quality of people who labor there , as well as the obstacles and no - win situations they face . Citizens could meet bureaucrats firsthand and learn that they are ...
Table des matières
Tables and Figures | 2 |
2 | 24 |
More Bureaucracy Myths to Delete | 42 |
Droits d'auteur | |
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The Case for Bureaucracy: A Public Administration Polemic, 4th Edition Charles T. Goodsell Aucun aperçu disponible - 2003 |