The Trusted leader: building the relationships that make government work
Government reform efforts usually focus on macro-level change heralded by new policies, programs, structures, and systems. Yet they tend to ignore that these reforms do not succeed without people. Public managers who form healthy working relationships built on trust are the micro-level change levers - the necessary pre-condition to improving government. Buttressed by their real-world experience on the frontlines of a range of cases, the authors demonstrate the importance of values-based leadership. Chapters then focus on tools; the concrete ways in which leaders can improve themselves, their organizations, those they coach; and the teams they establish to build effective relationships and the trust essential to success. Surveying agencies both horizontally and vertically, The Trusted Leader also addresses how public managers can collaborate with political appointees and the legislative branch, all the while engaging with citizens through modern technologies to build exceptional customer experiences.
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The missing link in government reform
Valuesbased leadership for a democratic society
Building relationships within government organizations
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The Trusted Leader: Building the Relationships that Make Government Work ...
Terry Newell,Grant Reeher,Peter Ronayne
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action activities administration American approach behavior budget build relationships build trust Capitol Hill career executives career leaders challenge chapter citizens civil servants clues coaching collaboration committee congressional constitutional core values create culture customers decisions e-government effective efforts employees environment ethical example executive branch experience Federal Executive Institute feedback focus global leadership government agencies government executives high performance ical important individual Intellipedia interaction Internet issues JNET learning legislative Maranto MBTI ment moral Myers-Briggs Type Indicator NASA Nielsen//NetRatings organization organizational participation percent pointees political appointees programs public servants Reeher responsibility role Rushworth Kidder self-awareness senior shared Sissela Bok skills social capital soft power stakeholders strategy success tion U.S. Constitution understand United values-based leaders values-based leadership virtual team